FAQ's

How do I order?
Contact Hardwood to get the ball rolling with your order. 
We will design to your specifications and once you approve place the item online for your convenient purchase. 

Can I re-order extra uniforms at a later date?
Yes. Hardwood maintains a detailed database of all previous orders, allowing you to order extra uniforms as you need them. Have a look at our website, if not listed contact us and we will get it online for your convenience. 

How can I pay?
Online direct from our website by Visa or Mastercard. 
We can also invoice for Electronic Funds Transfer (EFT) refer payment terms....

What are your payment terms?
Pay online and zero hassles, we commence your order immediately. 
Pay via EFT incurs additional waiting until we receive your payment. 

What is your turnaround time?
Once payment has been received, you will generally receive your order within 4-5 weeks. If you require your order by a particular date we can advise if this is achievable upon your initial inquiry.

Can I pay extra to receive my order more quickly?
No.

What are the shipping costs?
All our prices are inclusive of delivery.

Who do you ship with?
We use Australia Post. Goods will be delivered on business days only. Once your order has been dispatched you will receive an email confirmation which includes a tracking number. 

Do you ship internationally?
Yes, Hardwood ships to Australia and New Zealand.

Can I be sent sizing samples?
For large (Association/League) orders, yes. Deposit and postage costs apply.

Do you have size charts?
Yes. Please click here.

What playing numbers can I choose from?
We are able to print numbers from 0 to 99 on your playing uniforms.  Please check with your competition about local restrictions on numbering before you place your order. For number styles please click here.

What is the maximum length of names that can be printed on jerseys?
15 characters.  A-Z and hyphenation only.
 

What colours are available?
Every Pantone PMS colour. See our colour chart for the most requested colours here.

Can I mix and match sizes when ordering?
Yes. When ordering full uniforms, the jersey and shorts for a particular player does not need to be of matching size.

Do you have any stock on hand for immediate delivery?
No.

Do you offer a guarantee?
We offer a 60 day guarantee on all orders in regards to manufacturing defects.  Sizing issues or change-of-mind issues are not covered.

What are the care instructions for your apparel?
All apparel can be washed in hot and cold cycles. Air dry for best results.

What is sublimation?
For information on dye-sublimation please read here.