From the time you confirm your artwork and order details the lead time is usually 4-5 weeks. Some delays beyond the control of Hardwood Sports may occur.
The minimum quantity (MOQ) for initial orders is 5 units of each garment. The MOQ for reorders is 3 units. Smaller orders are possible for a fee.
There are no artwork fees for stock designs. This includes initial artwork and 2 revisions. 3rd revision onwards may attract fees. Custom designs artwork fees start from $49. Complex work will be quoted prior to any fees being charged. Customers who request artwork, but do not move forward with an order, will be charged artwork fees. This will be calculated on the complexity of work and number of revisions.
Logos & Images
Any team or sponsor logos need to be provided in vector format. They can be included on sublimated items for no extra fee. Screen print and/or embroidery may attract extra charges.
Order forms (in Excel format) can be found at http://www.hardwoodsports.com.au/ - !order-forms/cqrt or requested from Hardwood Sports staff. Please ensure they are filled out correctly to keep the ordering and manufacturing process streamlined.
Changes to your order
Orders can be changed or cancelled without penalty within 24 hours of submission. Changes can be made from 24 to 72 hours for a fee of $99. Cancellations of orders after 72 hours incur a 50% of associated invoice total fee.
Payment of Invoice
No deposit is required to commence your order.
Invoices are to be paid in full within 7 days of being raised. Customer who fail to finalise invoices within that time will have their orders paused or cancelled.